The most successful and longest lived organisations are those that focus on creating a working environment that will attract the best people to do the best work over the long term.
An EAP program provides a set of professional services designed to maintain and improve the healthy functioning and productivity of workplaces. Organisations contract EAP providers to provide counselling and health related education to employees. Contracts are tailored to suit organisational requirements and may include critical incident debriefing, after hours crisis support, dispute resolution, training and consultation services. EAP counselling is paid for by the contracting organisation and is free to employees up to a stipulated number of sessions. Counselling assists employees in identifying and resolving personal concerns and difficulties that may affect job performance, relating to workplace, health, marital, family, financial, alcohol, drug, legal, emotional and other personal issues. Sometimes these services extend to family members of employees. Organisations invest in these services because they are cost effective, reducing both quantifiable and hidden costs associated with unresolved stress and conflict.
Counselling sessions under EAP programs are 'solution focused'. In the first instance counsellors assist clients to define the underlying or dominant issues affecting them. They then work together with the client to develop problem-solving strategies over a limited number of sessions.
Counsellors may make an assessment that the service is unsuitable. For instance, if a client presented with a severe mental illness they may be referred to an appropriate medical service.
Counselling sessions take place at one of our dedicated centres. Clients can usually stipulate whether they prefer a female or male counsellor.
All AccessResolve counsellors are qualified psychologists or social workers who hold an appropriate tertiary degree that enables entry to a professional association, and have demonstrated an appropriate level of competence against the Relationships Australia Victoria (RAV) counsellor competencies. They must have a minimum of two years' experience. AccessResolve Mediators have tertiary and vocational graduate diploma qualifications compliant with national accreditation standards with additional specialist training in workplace mediation and at least two years' experience in the sector. All practitioners receive regular practice supervision and ongoing professional education and training.